Here’s a step-by-step troubleshooting guide for laptops.
🧰 Basic Laptop Troubleshooting Steps
1. Laptop Won’t Turn On
- Check power adapter: Make sure it’s plugged in and the LED light is on.
- Remove battery (if possible): Plug in the charger directly without the battery.
- Try a hard reset: Hold the power button for 10–15 seconds.
- Check power port and cable for damage or looseness.
2. Laptop Turns On but No Display
- Check screen brightness (it might be too low).
- External monitor: Connect to an external display to check if screen is faulty.
- RAM issue: Remove and reinsert RAM.
- Display issues: Look for signs of backlight failure (very dim screen).
3. Laptop Overheating or Shuts Down Suddenly
- Clean air vents/fan using compressed air.
- Use on hard surfaces (avoid beds/cushions).
- Check Task Manager for high CPU usage.
- Replace thermal paste (if you're experienced).
4. Laptop is Slow
- Uninstall unused programs.
- Disable startup programs (Task Manager > Startup tab).
- Scan for viruses/malware.
- Upgrade RAM or switch to SSD for performance boost.
5. Laptop Not Charging
- Try another charger or battery.
- Check charging port for debris.
- Battery driver: Uninstall and reinstall via Device Manager.
6. No Sound
- Check sound settings and output device.
- Update audio drivers.
- Plug in headphones to test output.
7. Keyboard or Touchpad Not Working
- External devices: Try connecting USB keyboard/mouse.
- Function keys: Some laptops have a toggle for keyboard/touchpad (like
Fn + F6). - Driver check in Device Manager.
8. Wi-Fi Not Connecting
- Restart modem/router.
- Toggle Airplane Mode.
- Update Wi-Fi driver.
- Reset network settings.
9. Laptop Freezes or Crashes
- Check for overheating or hardware issues.
- Run System File Checker:
sfc /scannowin Command Prompt. - Update drivers and Windows.
10. Blue Screen (BSOD)
- Note error code (e.g., "IRQL_NOT_LESS_OR_EQUAL").
- Update drivers, scan for viruses, or check RAM/HDD.
- Use Safe Mode to troubleshoot if system won’t boot.
Let me know your specific laptop problem and I can guide you in detail.
Computer care
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